Common questions about account terms and legal
Contact us within 30 days of the transaction with details. We investigate disputes promptly and reverse charges if the transaction was unauthorized. Include your account number and the exact amount in your support message.
Yes. Open a data access request via your account settings or email our support team. We compile all data we hold on you and send it within 14 days. You can also request corrections or deletions where local law permits.
We retain account data and transaction records for a period set by local financial regulation, typically 5–7 years. After that period, inactive account data is securely deleted unless we're legally required to keep it longer.
No. Your payment information stays with us and our payment processor. Game studios never see your banking details. We pass only a session token to each provider so you can play within the lobby.
Account access depends on local law where you are located. During signup, we confirm your location and your eligibility under Indonesian regulations. If you move or travel, contact us to update your registered address.
Yes. Go to your Account Settings, select Profile, and edit your name, email, or phone number. Some details like your date of birth cannot be changed after verification. Contact support if you need to update a locked field.
Change your password immediately and contact our support team via live chat or email. We'll review your recent activity and lock your account if needed. We can also check for fraudulent withdrawals and reverse them where applicable.
