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How we protect your account and privacy at sports88

Q: Can I request all my personal data?

Absolutely. Email support@sports88.club with the subject 'Data Access Request' and include your account username. We'll compile your data, including account details, transaction history and login records, and send it to you within 14 days in a readable format.

Your account details, payment records and gaming activity stay secure with us. We collect only the information needed to verify your identity, process withdrawals through DANA, OVO, GoPay…

Account security verifiedPayment data encryptedYour rights explained

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What we collect and why

sports88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at sports88, we ask for your name, email, date of birth and phone number to confirm who you are. When you deposit via DANA, OVO, GoPay or QRIS, or withdraw winnings, we store the transaction details and timing to match deposits

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to your wallet and process payouts correctly. We also log your login times, device type (mobile or desktop), games you play and your betting history — this helps us spot irregular activity and keeps your account safe. We do not sell your data to third parties.
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Our payment processor handles card and e-wallet data separately under their own security standards. Where local law permits, we keep these records for the duration of your account plus seven years after closure for compliance with Indonesian financial rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

How to reach us about your data

If you have questions about how we use your information, want to request a copy of your data, or need to update your account details, our support team is here to help. You can contact us through live chat, email or phone during our operating hours. We aim to respond to data requests within 14 days.

Team online

Live Chat

Open the chat window in your account lobby anytime. Our team responds within minutes during peak hours and typically within an hour outside peak times.

Email Support

Send your privacy inquiry to [email protected]. Include your account username and a clear description of what you need. We reply within 24 hours on working days.

Account Settings

Update your email, phone number or contact preferences directly in your account settings under Profile. Changes take effect immediately and are logged in our records.

DATA SAFEGUARDS

How we keep your information secure

Your account and payment data are protected by industry-standard encryption. We use secure socket layer (SSL) technology on all connections between your device and our servers.

Encryption

All data in transit uses SSL encryption. Account passwords are hashed with industry-standard algorithms so we cannot read them ourselves.

Payment Security

DANA, OVO, GoPay and QRIS transactions route through PCI-compliant processors. We do not store your payment method details directly on our servers.

Access Controls

Only authorized staff can view account data for support purposes. Every access is logged with timestamps and reasons. You can request an audit log from support.

Account Verification

We verify your identity when you open an account and before processing large withdrawals. This protects you from unauthorized access to your winnings.

Data Retention

Account records stay with us for the life of your account. After closure, we keep records for seven years to meet Indonesian regulatory requirements, then delete them.

Incident Response

If we detect a breach or suspicious activity, we notify you within 48 hours and provide steps to secure your account. We work with local authorities where local law permits.

Privacy questions we hear most

Players in Semarang, Makassar and across Indonesia often ask how we use cookies, whether they can request their data, and what happens if they close their account. Below are the answers that matter most.

Yes. We use cookies to keep you logged in, remember your language preference and track how you use the lobby (which games you open, how long you browse). This helps us spot technical problems and personalise your experience. You can disable non-essential cookies in your browser settings without losing account access.

Absolutely. Email [email protected] with the subject 'Data Access Request' and include your account username. We'll compile your data, including account details, transaction history and login records, and send it to you within 14 days in a readable format.

Your account details and betting history stay in our system for seven years after closure to comply with Indonesian financial regulations. You can request deletion of optional data like your phone number, but we must retain transaction records for compliance. Contact support to discuss specific data removal.

Every withdrawal via DANA, OVO, GoPay or QRIS is recorded with the amount, timing, your account ID and the payment method used. We keep this data to verify payouts, prevent fraud and match funds to your account. This information is confidential and shared only with our payment processors.

We do not sell your data. We share only what is necessary with payment processors (DANA, OVO, GoPay, QRIS gateways) to complete deposits and withdrawals, and with law enforcement where local law permits and a valid request is made. All partners are bound by confidentiality agreements.

Open your account, go to Profile Settings and update your email, phone number or address directly. Changes are saved immediately. If you need to change your name or date of birth, contact support because these require identity verification for compliance.

Account eligibility depends on local law. You represent that you meet the age and residency requirements where local law permits. We do not knowingly collect data from ineligible users. If we discover an account was opened by someone who does not meet requirements, we close it and refund any funds.

How we protect your account and privacy at sports88

How to reach us about your data

Live Chat

Email Support

Account Settings

How we keep your information secure

Encryption

Payment Security

Access Controls

Account Verification

Data Retention

Incident Response

Privacy questions we hear most

01 Do you use cookies and tracking?

02 Can I request all my personal data?

03 What happens to my data if I close my account?

04 How do you handle my withdrawal history?

05 Do you share my information with other companies?

06 How can I update or correct my account information?

07 What is your policy on children and account eligibility?

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